Help centre

Help & FAQs

Common questions about the editor, AI tools, sharing, accounts, and plans. Can't find what you need? Email us at [email protected].

Account & login

Why do I need to use the same login method each time?: Our login system ties your account to the method you used to sign up — email/password, Google, Facebook, etc. Each method creates a unique identifier, so switching to a different method with the same email address won't automatically link to your existing account. Always use the same method you originally signed up with.
I accidentally created multiple accounts. What should I do?: Contact us at [email protected] and we'll sort it out. We can identify which account has your saved cards and help you get back to using the right one.
How do I reset my password?: On the login page, click "Forgot password" and follow the email link. If you signed up with Google or Facebook, password management is handled entirely by that provider — not by EasyPalmCards.

Do I need an account to use the editor?: No. The editor opens immediately without a sign-up. You can create, structure, and print palm cards without logging in. An account is only needed if you want to save cards to the cloud or access Gold features.
How do I add more cards?: In the editor, click the "Add card" button below the last card. You can create as many cards as you need, reorder them by dragging, and delete any card individually.
How do I print my palm cards?: Click the Print button in the editor toolbar. The layout is formatted specifically for printing — cards appear at the right size to cut out and hold in your hand. Make sure to use the print preview before sending to your printer.
Can I export to PDF?: PDF export is a Gold feature. Once on a Gold plan, a "Export PDF" option appears in the toolbar. The PDF is generated server-side and delivered as a download.

What AI tools are available?: There are three: AI Topic Generator (drafts an initial set of cards from a topic), Key Points (extracts the most important points from longer text), and Enhance & Split (refines rough notes and splits them into individual cards). Each has a specific job — you can use one, all, or none.
How many AI uses do I get?: Free accounts get 10 AI uses per day. Gold accounts get 100 per day. The counter resets at midnight UTC.
Is the AI mandatory?: Not at all. The AI tools are optional. You can write and structure your cards entirely by hand — the editor works the same way whether or not you use any AI features.

Can I share my palm cards with others?: Yes. On a Gold plan, you can generate a share link for any saved card set. Anyone with the link can view the cards in their browser — no account required on their end.
How long does a share link last?: Share links for anonymous (non-saved) cards expire after 7 days. Share links on Gold accounts stay active as long as the card exists and sharing is enabled.
Can I make a shared card private again?: Yes. Toggle sharing off in the card options and the link will stop working immediately.

What does the free plan include?: The free plan gives you full access to the editor, printing, 10 AI uses per day, and basic card creation — no account required. You can use EasyPalmCards without paying anything.
What does Gold add?: Gold adds saved card sets (cloud storage), PDF export, sharing, 100 AI uses per day, and no ads. It's $4.99/month or $49.99/year.
How do I cancel my Gold subscription?: Go to Account Settings and open the Subscription tab. You can cancel at any time — your Gold access continues until the end of the billing period.
Will I lose my cards if I cancel?: No. Your saved cards remain in your account. You just won't be able to add new saved sets or use Gold features after the billing period ends.

Email the support team and we'll get back to you.