Help & FAQs

Frequently Asked Questions

Account & Login

Why do I need to use the same login method each time?

Our login system requires you to consistently use the same method you originally used to create your account (Email/Password or Social Login like Google, Facebook, etc). Each authentication method creates a unique identifier for your account, and using a different method with the same email address isn't automatically linked.

I accidentally created multiple accounts with the same email. What should I do?

Please contact our support team for assistance. We'll need to manually help you merge your accounts or decide which one to keep as your primary account.

How do I reset my password?

If you're using email/password authentication, you can click the "Forgot Password" link on the login page. If you're using social login, password management is handled by the respective provider.

Palm Cards

How do I create a new palm card?

Go to "My Palm Cards" and click the "Create New" button. You can then add content to your card and save it to your collection.

Can I share my palm cards with others?

Yes! You can generate a share link for any of your palm cards. Go to the card you want to share, click the share button, and copy the generated link.

Subscription

What features are included in the free vs. premium plans?

The free plan allows you to create basic palm cards. Premium subscribers get access to additional templates, EasyPalmCards Cloud, PDF exports, and more advanced features.

How do I cancel my subscription?

You can manage your subscription in the Account Settings. Look for the "Subscription" tab where you'll find options to update or cancel your plan.

Need more help?

If you have any other questions or need assistance, please contact our support team at [email protected].